Client Relations Manager
As Director of Client Relations, Jil Moore leads a team committed to providing compassionate, seamless communication from initial inquiry through aftercare. With over five years of experience in the field, she serves as the bridge between clients, families, and care teams—ensuring privacy, clarity, and support at every stage. Jil’s team keeps loved ones informed throughout treatment and facilitates a smooth transition home by coordinating with referral partners. Inspired by her own journey of transformation, Jil brings deep empathy to her role and takes pride in witnessing recovery unfold every day.
Education
- Bachelor of Arts – BA, Design and Visual Communication, General – SRH Berlin School of Design and Communication
- 500 HOUR YTT Yoga Training – Zuna Yoga
Interviews
Family Visits
Jil Moore talks about how The Balance approaches family visits depending on the client’s situation and goals.
Admissions process
Jil Moore explains how The Balance admissions process works. The client would have a personal profile where they are asked about goals, dietary preferences etc… The profile gets sent to the admissions team where the best personal manager, private chef and villa would be chosen for the client based on their needs and goals.
Outdoor Activities
The Balance offers a broad range of activities depending on the client’s wishes. Watch Jil Moore talk about the many activities that a client can experience in Mallorca.
Weekly Schedule
The Balance sets a tailored schedule for each client that is made by the clinical team in collaboration with the admissions team. Jil Moore gives an example of a client’s schedule.
