Client documentary · 7 min 53 sec
Private admissions
Client Experiences
Choosing treatment is deeply personal. Hearing another person’s story can offer a place to begin. Explore client documentaries and short personal stories from THE BALANCE, alongside a closer look at receiving care.
Client documentary · 5 min 41 sec
In their own words.
A longer personal account of receiving care at THE BALANCE, shared by the person who experienced it.
THE BALANCE · Client Documentary J
Watch on Vimeo ↗Each film reflects an individual experience at the time of filming. Treatment is personal, and experiences and outcomes vary.
More client films
Personal perspectives on receiving care.
Client film · 5 min 15 sec
Experience L.
Watch on YouTube ↗A few moments, in their own words
Short personal stories.
Short personal story
Personal story
Watch on Vimeo ↗Short personal story
Personal story
Watch on Vimeo ↗Short personal story
Personal story
Watch on Vimeo ↗The experience of care
Care built around a person.
Every person arrives with a different history, set of responsibilities and reason for seeking support. Your care begins with understanding those circumstances.
A day at THE BALANCE- 01
A first conversation.
Discuss what is happening, what you need and any concerns about treatment. Admissions helps clarify suitability and the next steps.
- 02
Space to settle.
A private residence and an individual daily structure create space for treatment, rest and time away from everyday pressures.
- 03
A team working together.
Psychiatric, psychological, medical and supportive care come together within one coordinated plan, reviewed as your needs evolve.
- 04
Preparing for what follows.
Transition and continuing care are planned around your home life, relationships and existing support, with appropriate involvement from those you authorise.
Explore continuing care
Privacy & discretion
Your story belongs to you.
Deciding to seek treatment is a private decision. You can discuss confidentiality, communication with others and any particular privacy requirements with our admissions team before you arrive.
The people who appear in these films share their own perspectives. Your care will be shaped around your circumstances, needs and preferences.
Our approach to privacyBefore you decide
Questions you may have.
Will my experience be like the films?
The films offer individual perspectives. Your assessment, treatment plan, pace and length of stay will depend on your needs. A personal story cannot predict someone else’s experience or outcome.
Can my family or existing clinician be involved?
With your authorisation, family members, existing clinicians or trusted advisers can be involved where appropriate. Roles, communication and boundaries are agreed around your needs.
What happens after residential treatment?
Transition and continuing support are considered during your stay. The plan may include coordination with your existing clinicians, family support and ongoing care suited to your circumstances.
How can I discuss whether THE BALANCE is suitable?
Contact our admissions team for a confidential conversation about the situation, previous care and what support may be appropriate. The first step is to understand your circumstances.
Assessment
The situation is understood in context before recommendations are made.
Individual team
Disciplines and practitioners are selected around the presentation.
Continuity
Care considers family, home, and existing professional relationships.
Not sure where the situation fits?
A confidential first conversation can help clarify the presentation and whether our setting is appropriate.
Private admissions
Begin with a confidential conversation.
If you are considering treatment for yourself, a family member or someone you advise, our team can help clarify the most appropriate next step.
Your admissions team
