THE BALANCE Rehab Clinic
Last updated: January 10th, 2026
1. Purpose of These Terms
These Client Terms & Conditions provide a high-level overview of the general terms governing engagement with THE BALANCE Rehab Clinic (“THE BALANCE”, “we”, “us”).
They are intended to inform individuals considering or engaging with services about the nature of contractual relationships, responsibilities, and limitations.
Detailed and binding contractual terms are provided separately as part of the formal admission and agreement process.
2. Scope
These Terms apply to:
- individuals enquiring about services
- individuals admitted to treatment
- representatives or family members acting on behalf of individuals
- professional or institutional collaborators where relevant
They do not replace or supersede formal written agreements.
3. Nature of Services
THE BALANCE provides structured, planned mental health, rehabilitation, and wellbeing services, which may include:
- residential treatment
- outpatient or aftercare services
- medical, psychiatric, and therapeutic interventions
- integrative and supportive approaches
Services are personalized and based on clinical suitability. Admission is selective and not all enquiries result in acceptance.
4. Admission & Engagement
Engagement with THE BALANCE typically involves:
- an initial enquiry and suitability assessment
- clarification of scope, expectations, and limitations
- agreement to formal contractual terms prior to admission
No therapeutic relationship is established until formal admission and agreement are completed.
5. Fees, Payments & Financial Arrangements
Fees, payment terms, and financial arrangements:
- are discussed during the admissions process
- are set out in formal written agreements
- may vary depending on services provided
Website information does not constitute a binding financial offer.
6. Clinical Responsibility & Limitations
Care at THE BALANCE is provided within defined clinical, ethical, and professional boundaries.
Outcomes cannot be guaranteed. Treatment involves uncertainty, and individual responses vary.
THE BALANCE does not provide emergency or crisis services outside defined treatment arrangements.
7. Client Responsibilities
Individuals engaging with THE BALANCE are expected to:
- provide accurate and complete information
- engage respectfully with staff and professionals
- adhere to agreed boundaries and guidelines
- participate responsibly in treatment planning
Failure to meet agreed responsibilities may affect the continuation of services.
8. Termination & Discontinuation
Services may be discontinued:
- by the client, subject to contractual terms
- by THE BALANCE, where clinically, ethically, or legally necessary
Details regarding termination are addressed in formal agreements.
9. Relationship to Formal Agreements
These Client Terms & Conditions should be read as an overview only.
Binding contractual terms are set out in:
- admission agreements
- treatment contracts
- applicable General Terms & Conditions (GTC)
In the event of inconsistency, formal signed agreements prevail.
10. Relationship to Other Policies
These Terms should be read alongside:
- Informed Consent for Therapy
- Confidentiality Policy
- Medical & Mental Health Disclaimer
- Complaints & Patient Rights
11. Updates to These Terms
These Client Terms & Conditions may be updated periodically to reflect institutional, legal, or regulatory changes. The most current version is published on our website.
12. Contact Information
For questions regarding these Client Terms & Conditions:
THE BALANCE Rehab Clinic
Email: legal@thebalance.clinic
