THE BALANCE Rehab Clinic
Last updated: January 10th, 2026
1. Purpose of This Information
THE BALANCE Rehab Clinic (“THE BALANCE”, “we”, “us”) provides structured, planned mental health and rehabilitation services. We do not operate as an emergency or crisis response service.
This page explains what to do in urgent or emergency situations and clarifies the limits of support available through our website, digital platforms, and non-emergency services.
2. Not an Emergency Service
THE BALANCE does not provide:
- emergency medical care
- emergency psychiatric services
- crisis hotlines
- immediate intervention for acute risk
If you or someone else is in immediate danger, emergency services must be contacted without delay.
3. When to Seek Immediate Help
You should seek immediate emergency assistance if you or someone else is experiencing:
- suicidal thoughts or intent
- risk of serious self-harm
- danger to others
- acute psychiatric crisis
- severe withdrawal symptoms
- medical emergencies
Do not rely on email, website forms, or digital resources in these situations.
4. Emergency Contacts
In an emergency:
- contact local emergency services immediately
- attend the nearest emergency department
If you are outside your home country, contact local emergency services appropriate to your location.
5. Crisis Support Resources
If you are experiencing emotional distress but are not in immediate danger, consider contacting:
- local crisis support organizations
- national mental health helplines
- trusted healthcare providers
Crisis support resources vary by country. Individuals are encouraged to identify appropriate local services.
6. Clients Engaged with THE BALANCE
Individuals currently engaged in treatment with THE BALANCE should:
- follow the crisis guidance provided by their clinical team
- contact designated support channels discussed during treatment
Telehealth services are not suitable for emergency situations.
7. Use of Digital Content
Information provided by THE BALANCE through:
- articles
- videos
- podcasts
- mobile applications
- assessments
is for educational purposes only and is not a substitute for emergency or crisis care.
8. Responsibility & Safety
THE BALANCE encourages responsible help-seeking and prioritisation of safety. Seeking urgent help is a sign of care, not failure.
9. Relationship to Other Policies
This page should be read alongside:
- Medical & Mental Health Disclaimer
- Telehealth Consent
- Confidentiality Policy
- Complaints & Patient Rights
10. Updates to This Information
This Crisis & Emergency Information page may be updated periodically to reflect best practices or institutional changes. The most current version is published on our website.
11. Contact Information (Non-Emergency)
For general, non-urgent enquiries only:
THE BALANCE Rehab Clinic
Email: legal@thebalance.clinic
