THE BALANCE Rehab Clinic
Last updated: January 10th, 2026
1. Introduction
THE BALANCE Rehab Clinic (“THE BALANCE”, “we”, “us”, “our”) is committed to protecting the privacy and personal data of individuals who interact with our website, services, and communications.
This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit our website, contact us, or engage with our services. It applies to website visitors, enquirers, professional contacts, and other individuals who interact with THE BALANCE digitally or administratively.
This policy does not replace clinical confidentiality obligations, which are addressed separately in our Confidentiality Policy.
2. Scope of This Policy
This Privacy Policy applies to:
- Use of our website and digital platforms
- Enquiries submitted through contact forms or email
- Communications with admissions, administrative, or professional teams
- Newsletter subscriptions and informational updates
- Digital tools, assessments, or applications made available by THE BALANCE
This policy does not govern:
- Clinical records created during treatment
- Therapeutic confidentiality (see Confidentiality Policy)
- Contractual terms governing treatment services (see Client Terms & Conditions)
3. Information We Collect
3.1 Personal Information You Provide
Depending on how you interact with us, we may collect:
- Name
- Email address
- Telephone number
- Country or region of residence
- Information voluntarily shared in enquiry forms or communications
- Professional details (for referrals or professional collaboration)
You are not required to provide sensitive personal or health-related information through the website. Any such information shared voluntarily is treated with heightened care and discretion.
3.2 Automatically Collected Information
When you visit our website, we may automatically collect limited technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring URLs
This information is used to ensure website functionality, security, and performance.
4. Purpose of Data Processing
We process personal information for the following purposes:
- Responding to enquiries and communications
- Providing requested information about services
- Managing admissions-related contact
- Supporting professional or institutional collaboration
- Improving website performance and user experience
- Sending informational communications where consent has been provided
- Ensuring security, compliance, and operational integrity
We do not sell personal data and do not use personal information for automated decision-making.
5. Legal Basis for Processing
Where applicable, personal data is processed on one or more of the following bases:
- Your consent
- Legitimate institutional interest (e.g. responding to enquiries)
- Legal or regulatory obligations
- Pre-contractual steps taken at your request
You may withdraw consent at any time where consent is the applicable basis.
6. Data Sharing & Disclosure
Personal information may be shared only where necessary and appropriate, including:
- With trusted service providers supporting website operations or communications
- With professional partners where explicitly requested or consented to
- Where required by law, regulation, or lawful authority
All third parties are required to handle data responsibly and in accordance with applicable data protection standards.
7. International Data Transfers
As an international organization, some data processing may involve service providers or infrastructure located outside your country of residence.
Where international transfers occur, reasonable safeguards are applied to protect personal data in accordance with applicable legal standards.
8. Data Retention
Personal information is retained only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Meet legal or regulatory obligations
- Maintain institutional records where appropriate
Information submitted through enquiries that do not lead to further engagement is typically retained for a limited period and then securely deleted.
9. Data Security
THE BALANCE implements appropriate technical and organisational measures to protect personal data against:
- unauthorised access
- loss or misuse
- alteration or disclosure
However, no digital system can guarantee absolute security. Individuals are encouraged to exercise discretion when sharing information online.
10. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access to personal information held about you
- Correction of inaccurate or incomplete data
- Deletion of personal data where appropriate
- Restriction or objection to certain processing activities
- Withdrawal of consent
Requests may be submitted using the contact details below.
11. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to support functionality and analytics. Details regarding cookie categories, consent, and management are provided in our Cookie Policy.
12. Third-Party Links
Our website may contain links to external websites or platforms. THE BALANCE is not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of any external services they access.
13. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, institutional practices, or digital services. The most current version is always available on our website.
14. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or data protection practices, please contact:
THE BALANCE Rehab Clinic
Email: legal@thebalance.clinic
