- At THE BALANCE, confidentiality is not a promise - it is a clinical and operational standard.
- Privacy is embedded in how admission, treatment, communication, and logistics are structured.
- It is approached with the same level of responsibility and discipline as clinical care.
At THE BALANCE, confidentiality is not a promise – it is a clinical and operational standard. Privacy is embedded in how admission, treatment, communication, and logistics are structured. It is approached with the same level of responsibility and discipline as clinical care. Discretion is not marketed. It is practiced.
CONFIDENTIALITY AS A CLINICAL STANDARD
All admission-related and therapeutic communication is handled confidentially and in accordance with applicable professional, ethical, and legal standards. Information shared during enquiry, assessment, or treatment is treated as private and is not disclosed without appropriate consent, except where required by law or safety obligations. Confidentiality applies regardless of an individual’s public profile, professional role, or personal circumstances.
ADMISSION PRIVACY
The admission process is designed to protect privacy from the first point of contact. This includes:
- Limited and selective intake
- Discreet communication channels
- Careful handling of identifying information
- Flexible coordination with trusted representatives
- Private planning of arrival, stay, and departure
There is no public visibility of admissions, arrivals, or presence at THE BALANCE.
INFORMATION SHARING & CONSENT
Information is shared only on a consent-led basis. With explicit permission, communication may be coordinated with:
- Family members or partners
- Legal representatives
- Medical or therapeutic professionals
- Other trusted advisors
Consent can be limited, withdrawn, or adjusted at any time, subject to clinical and legal responsibilities.
THERAPEUTIC CONFIDENTIALITY
Therapeutic work at THE BALANCE follows established professional standards of confidentiality. What is discussed in therapy remains confidential, except in situations where disclosure is required to:
- Prevent serious harm to the individual or others
- Comply with legal obligations
- Address immediate safety concerns
Such exceptions are handled with care, transparency, and proportionality.
LOGISTICS & OPERATIONAL DISCRETION
Operational discretion is part of daily practice. This may include:
- Use of private residences or discrete locations
- Limited staff exposure to identifying details
- Non-disclosure of client identity within wider teams
- Careful scheduling to avoid unnecessary overlap
Privacy considerations are integrated into operational planning rather than addressed reactively.
FREQUENTLY ASKED QUESTIONS
Will anyone know I am at THE BALANCE?
No. Your presence is not disclosed unless you choose to inform others.
Can you coordinate with my lawyer or doctor?
Yes, with your explicit consent.
Do you share information with family members?
Only with your permission and within agreed boundaries.
Are there limits to confidentiality?
Yes. As with all responsible clinical institutions, confidentiality may be breached where required by law or where there is an immediate safety risk.
A NOTE ON RESPONSIBILITY
Confidentiality is essential to trust, but it does not exist in isolation from safety, ethics, and legal responsibility. THE BALANCE is committed to handling this balance thoughtfully, transparently, and with respect for all involved.
