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Technology & human connection

Keeping human connection in a digital day

A practical reflection on the role conversational AI plays in daily life, the questions it can raise, and the relationships that deserve time beyond the screen.

Original publicationRead the original coverage
news24.chCompany-sourced commentary

ChatGPT as an Emotional Companion: Experts Observe Growing Dependence on AI

By belmedia Redaktion · September 4, 2026 · German

This company-sourced article quotes Dr. Sarah Boss of THE BALANCE and identifies THE BALANCE as its source.

In September 2026, news24.ch published company-sourced commentary from THE BALANCE, including Sarah Boss’s perspective on emotional relationships with conversational AI. The subject raises questions about how a digital tool fits into an ordinary day. What do you turn to it for, what happens after the conversation, and which parts of life still need another person’s involvement?

This editorial offers a practical way to reflect on those questions without assigning a diagnosis to everyday technology use. A conversation with an AI system can serve different purposes: drafting a message, organizing ideas, or filling a quiet moment. The useful inquiry is specific to the role it has acquired for you. Understanding that role can help you decide what to keep, what to reconsider, and when a human conversation or qualified professional advice is needed. The aim is to preserve personal agency and make room for relationships, responsibilities, and information that exist beyond the screen.

Four questions to prepare

  1. What are you seeking when you open a conversation, and does the exchange help you act on it?

  2. Which decisions need independent information or a qualified professional rather than a generated answer?

  3. What personal details are you sharing, and do you understand the service’s privacy arrangements?

  4. Which human relationships or everyday activities deserve time that is currently going to the tool?

Identify the job you have given the tool

Begin with an ordinary example rather than a total count of hours. Think about the last few times you used conversational AI. Were you preparing a document, sorting through an idea, looking for information, or wanting a response when nobody else was available? Different purposes create different questions about whether the exchange was useful.

Ask what happened afterward. Did you send the message you drafted, check the information, or take the practical next step? Or did the conversation continue without helping you move toward the thing you originally wanted? This is a review of use, not a test of character. It can reveal when the tool is serving a clear purpose and when the purpose has become difficult to name.

Consider writing a brief intention before a session that often expands beyond what you planned. You might want three ideas for a question you will discuss with someone, or help organizing notes for an appointment. A defined purpose gives you a point at which to stop and return to the real activity. It also makes it easier to notice when a different kind of support would answer the need more directly.

Keep important answers connected to reliable information

A fluent response should not be treated as verification. The World Health Organization’s guidance on generative AI in health identifies risks from inaccurate, biased, or incomplete output. When a question concerns your health, use the exchange to organize what you want to ask a qualified professional rather than to establish a diagnosis or change a treatment plan independently.

For factual claims, ask what source would allow you to check the information. Open the source and see whether it supports the particular statement, not merely the general topic. A link in an answer is the beginning of a check. If the information concerns an important personal decision, consider what relevant context the system may not have and who is responsible for giving appropriate advice.

It can help to separate three things in your notes: the question, the generated suggestion, and the verified information you obtained elsewhere. This prevents a plausible response from gradually becoming a remembered fact. It also makes the conversation with a professional more useful because you can explain what you are uncertain about without presenting a generated conclusion as something already established.

Be deliberate about the information you share

An intimate tone can make a digital conversation feel private, but the service’s actual privacy arrangements need to be checked separately. Before entering sensitive details, review the provider’s current information about data use, retention, and available controls. These arrangements differ and can change, so do not infer them from how reassuring an answer sounds.

Ask whether a task can be completed with less identifying detail. A draft message may not require a full name, an address, or another person’s private history. If the discussion concerns someone else, consider whether you have a reason to disclose their information at all. A general description may be enough to organize your question without transferring the most personal parts of the situation.

For a health concern, keep the role of the tool clear. Preparing a short list of questions is different from sharing a complete record and assuming that the system now understands your care. When information is sensitive or a decision is significant, the appropriate setting for the discussion may be a professional relationship with clear responsibilities. The practical choice is about what information belongs where, not simply whether a conversation feels comfortable.

Keep room for people who can respond in real life

Human relationships involve shared circumstances, mutual responsibilities, and the possibility of practical action. When a digital conversation becomes the first response to every difficulty, ask which human conversation might still be needed. A partner may need to hear about an unresolved disagreement, a colleague may need clarification, or a professional may need to assess a concern.

The tool can sometimes be used to prepare for that contact. You might organize the points you want to raise or write a first version of a message. Keep the aim connected to the human exchange, including the possibility that the other person will respond in a way you did not anticipate. Preparation should leave room for their perspective rather than script the entire interaction in advance.

Pay particular attention to questions about another person's intentions. A system can help you generate possibilities, but a plausible explanation of a partner's message or a colleague's behavior is not confirmation of what that person meant. Treat such suggestions as hypotheses and consider whether a direct, respectful question would be more useful. If you use the tool to draft that question, check that the language reflects your own voice and leaves room for the other person's answer. The aim is to improve the real conversation, not to arrive with a complete interpretation that the other person must accept. Keeping uncertainty visible can make the draft more open and prevent speculation from being mistaken for shared knowledge before you have spoken with the person involved.

Choose one concrete connection to make. It could be arranging a call, asking someone to meet, or contacting an appropriate professional. If the next step feels difficult, describe what makes it difficult rather than continuing to rehearse indefinitely. You can ask a trusted person for practical help with the contact. The relevant support is the support that can address the real situation, including responsibilities that a generated conversation cannot take on.

Make boundaries serve a personal purpose

A boundary is more useful when you can explain what it protects. You may want to keep a meal attentive, finish a task before opening another conversation, or preserve time for a relationship. Choose an arrangement that fits that purpose rather than adopting an arbitrary rule because it sounds disciplined.

For example, someone who repeatedly extends a planning conversation could decide to return to the actual task after producing an outline. Someone who opens the tool during every quiet moment could reserve a particular activity for undivided attention. These are practical experiments in how time is used. They do not establish a diagnosis or replace professional support if the pattern is causing significant distress or difficulty.

Review the arrangement after an ordinary week. Did it make the intended activity easier to do? Did another need become more visible? If the boundary was difficult to keep, ask what the conversation was providing and whether a different source of support is needed. The answer may be a practical change, a human conversation, or an appointment to discuss concerns that are affecting daily life. The point is to understand the pattern rather than turn the review into self-criticism.

Know what question you want to take forward

After reflecting, choose one next step. You might clarify a privacy setting through the provider’s current documentation, verify an important claim, or make contact with someone whose perspective is missing. A small action can make the relationship with the tool more deliberate without requiring a sweeping judgment about all technology use.

If use feels difficult to control or is interfering with relationships, responsibilities, or well-being, consider discussing the pattern with a qualified professional. Describe what happens and how it affects your life rather than trying to arrive with a label. That gives the conversation a concrete starting point and leaves assessment with the appropriate person.

Conversational AI can occupy many roles, and those roles deserve occasional review. The useful standard is whether its place in your day remains understandable and chosen. Keep important information connected to verification, personal concerns connected to appropriate support, and enough room for the people and activities that give the rest of life its substance.

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