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The Times · Editorial reflections

Preparing a handover that makes room for recovery

How leaders can define decision rights, protect personal information, and make an absence from work possible without carrying every responsibility with them.

Original publicationRead the original coverage
The TimesArchive reference

Burnout clinics for billionaire CEOs

Article by John Naish · Updated December 5, 2022 · Published December 3, 2022

Archived coverage from The Times associated with THE BALANCE. Our original editorial below explores planning a practical handover that makes room for recovery.

When a leader needs time away, the practical difficulty may begin before the absence does. Decisions have accumulated around one person. Colleagues know whom to ask, but not what to do when that person is unavailable. Personal health then becomes entangled with operational uncertainty. A useful handover makes responsibilities visible and gives other people enough authority to carry them.

This original editorial explores how to prepare that handover while protecting personal information. It is relevant to founders, executives, partners, and anyone whose role has become a frequent point of escalation. The purpose is to create an absence that can actually happen: clarify the decisions that continue, identify who can make them, and agree on how the arrangement will be reviewed. Health decisions belong with the individual and appropriate professionals; the organization can take responsibility for its own operating plan.

Four questions to prepare

  1. Which decisions depend on me because the authority is unclear?

  2. Who can take each responsibility, and what do they need to do it?

  3. What information about my absence is necessary for the team?

  4. How will we decide what changes when I return?

List decisions rather than every activity

A handover can become an exhausting inventory of everything you do. Start instead with the decisions people would otherwise bring to you. Group them by purpose: routine approvals, exceptions, relationship management, and matters that can wait. This gives you a more manageable picture of where authority needs to move and where a temporary pause may be enough.

For each category, describe a realistic example. A routine approval might concern an ordinary staffing request. An exception might involve a commitment outside an agreed scope. Avoid relying on broad phrases such as use your judgment without explaining what judgment can cover. The person receiving the responsibility needs to know which choices are theirs and which require consultation with someone else.

Review the list with a trusted colleague who understands the work. Ask what is missing and which responsibilities already sit with other people. A leader may be receiving questions out of habit even when the formal decision belongs elsewhere. The handover can clarify that distinction without turning the absence into a complete organizational redesign. Focus on the decisions likely to arise, the authority required, and the information needed to act. A concise plan that people understand is more useful than a document nobody can navigate.

Give people authority alongside responsibility

Delegation is incomplete when someone becomes responsible for an outcome but still needs your approval for ordinary steps. Discuss the authority attached to each temporary role. Clarify what the person can decide, which resources they can use, and whom they can consult. Where formal approval is needed from another part of the organization, arrange it before the absence begins.

Ask the person receiving the role to describe how they would handle a plausible situation. Their answer may reveal a missing document, an unclear limit, or a relationship that needs an introduction. This is a rehearsal of the arrangement, not a test of loyalty or competence. It gives both of you a chance to notice where the plan depends on information that has remained in your head.

Consider the additional load created by the handover. A colleague may need another responsibility reduced or a second person available for support. Simply adding your work to someone else's schedule can leave the arrangement fragile. Agree on what will be deprioritized and who can resolve competing demands. Make the temporary authority visible to the wider team so people do not continue seeking approval through familiar routes. The aim is for decisions to reach the right person without requiring you to redirect them repeatedly.

Put the final agreements somewhere the relevant people can find them. Include names, decision boundaries, contact routes, and the date for review. Ask each temporary owner to confirm their understanding in their own words. This creates a shared reference when memories differ and makes it easier to welcome another colleague into the arrangement if responsibilities change during the absence for any reason.

Define contact rules people can use

A promise to contact you only in an emergency needs a shared definition. List the limited circumstances in which contact might be appropriate and identify who decides whether a situation meets that threshold. Many issues that feel urgent can be handled by an agreed deputy or another leader. Describe those alternatives so that silence does not depend on everyone making the same private judgment.

Choose one route for any necessary contact. Multiple messages through email, phone, and personal accounts can make a boundary difficult to follow. Tell people which channel is monitored, by whom, and what response they should expect. If professional advice calls for a different arrangement, adapt the operational plan around that advice rather than treating constant accessibility as a fixed requirement.

You may also want a scheduled operational update, but consider its purpose carefully. An update that invites decisions can pull you back into the work even when it is described as informational. If updates are appropriate, agree on their length and content. Ask the sender to separate matters already handled from anything requiring a response. Review the arrangement if it creates more involvement than intended. Clear contact rules should reduce ambiguity for everyone, including the people trying to respect your absence.

Protect personal information with a clear explanation

The team needs to know how work will continue. It may not need to know the details of your health, treatment, or personal circumstances. Prepare an explanation that provides the operational facts: the period currently planned, who holds responsibility, and where questions should go. You can acknowledge that the absence concerns your health without offering a diagnosis or a personal narrative.

Decide who can share that explanation and with whom. A message suitable for colleagues may differ from what is needed for clients or other external relationships. Consistency can reduce confusion, but it should not require one detailed statement to travel everywhere. Ask the people involved to direct personal questions to the appropriate contact rather than improvising an explanation on your behalf.

Within your private support network, you may choose to say more. Keep those conversations separate from the operational handover so that receiving personal information does not automatically create a work role. If someone is both a colleague and a close friend, discuss which role they are taking in a particular conversation. You are allowed to change how much you share as circumstances develop. A clear boundary can be considerate and informative while leaving room for privacy and uncertainty.

Avoid turning the absence into another project

Preparation has a limit. Once the essential decisions are covered, identify what can remain imperfect. A leader can spend so long preparing to leave that the preparation becomes another demanding assignment. Ask a trusted colleague to distinguish genuine gaps from details that can be handled through ordinary judgment. The handover should make room for the absence rather than continually postponing it.

The National Institute of Mental Health advises seeking professional help when stress or anxiety persists, becomes difficult to manage, or interferes with everyday life. Operational competence does not answer a health question. If you are concerned about your experience, discuss it with a qualified professional even while practical arrangements are being made.

Decide how you will avoid monitoring the organization through informal routes. Asking a friend for constant updates can recreate the same responsibilities outside the agreed channel. Explain your intention to the people closest to you and invite them to support the arrangement you have chosen. If the boundary proves difficult, bring that difficulty into an appropriate conversation. It may reveal a practical gap, a concern about trust, or a personal issue worth exploring. You do not need to solve every possibility before taking the next step.

Plan the return as a separate decision

Returning does not have to mean immediately restoring every previous arrangement. Before the planned date, discuss what is appropriate in light of your circumstances and any professional advice. Review which responsibilities will resume, which temporary arrangements should continue, and what needs another conversation. A return plan can be specific without making promises about how you will feel.

Ask the team what they learned during the absence. Some decisions may have been handled well without your involvement; other areas may need clarification. Treat these observations as information about the organization. You do not need to reclaim every task to demonstrate commitment. Agree on decision rights deliberately so that responsibility does not drift back simply because you are available again.

Set a review date and identify the questions you will revisit. Consider availability, workload, communication routes, and any adjustments that have been agreed. Give colleagues a way to raise concerns without assuming that they must judge your health. Their role is to help maintain a workable operating arrangement. Your role includes participating in those practical decisions while seeking the personal and professional support you need. A thoughtful return preserves the clarity created by the handover and leaves room for further adjustment.

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